I recently had an experience with a social services agency that paints an unfriedly face for the organization.
Home, run by the Franciscan Sisters of St. Mary, provides teen mothers
with the chance to make a better life for themselves and their
children. In exchange for going to school, remaining free from drugs,
establishing the norms of social achievement (job, daycare, financial
assistance, child-rearing skills, etc.), the women and their babies
have a safe, comfortable place to live, help with their children, etc.
The women are in the home for up to one year and recieve follow-up help
after they leave. It’s a wonderful program.
The front office, though, is another matter.
woman committed to helping others applied for a position at the center
as a Social Worker. The center offered to hire someone lacking a degree
or license in social work provided that person obtain the certification
within two years. Aside from the certification, the candidate was
qualified in all respects. Even if she weren’t, it wouldn’t matter.
waited a week for an acknowledgement of her application, sent via
e-mail to the business manager at the center’s request. Worried that
they didn’t recieve the resume and letter, she sent a follow-up e-mail.
Still no reply. She complained, understandably, to me.
know what really bothers me about Almost Home? They are in the business
of helping others and all I’m asking for is a few minutes of their
time. I need their help. I need their assistance in helping me to find
a position-be it with them or someone else. I need a little bit of
guidance–and guess what? What I’m asking for is free, free. Just a few
minutes of face time. I cannot believe that they haven’t even bothered
to e-mail me back. All she could’ve said is, Yes, I received your
e-mail. Thanks for your application.I
feel so defeated. I can’t even get in to a place, for an interview, and
they weren’t even asking for someone with a degree. How sad is that?
e-mail got my Irish up. I emailed the center’s director to say I’m
surprised that her organization is so lacking in professional manners.
Why can they not even send a simple acknowledgement? Don’t they
realize that a woman with a college degree wants to take a pay cut to
work a nasty job helping society’s most vulnerable people, it’s a
compliment? I even sent Target gift cards to the center so some of the
young women could buy small gifts for their kids, or something for
The response from Almost Home’s communication director was shockingly cold, impersonal, and sarcastic:
I can assure you that all resumes that are sent into us are diligently looked over. We
have received an enormous response from the employment ads that were
placed and as such it has taken a considerable amount of time to go
We are a very small office with an even smaller budget, it is not financially responsible for us to reply to every applicant. The cost would be prohibitive. As a businessman I am sure you can sympathize with this. [Emphasis mine.]
I replied that I’m sorry I wasted her time, I didn’t realize the high cost of sending a boiler-plate e-mail saying,